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outsourcing your IT

Outsourcing your IT

Why outsource your IT?  As a Small – Medium Business (SMB), the question of outsourcing your Information Technology (IT) may have frequently crossed your mind, especially with the surging security breaches that the media outlets seem to broadcast weekly.  Whether your business does not already have a dedicated IT Department or if you are seeking complementary services to your already established IT infrastructure, outsourcing your IT technology can provide tremendous benefits to your business.  Using the 3 R’s (Reasons, Risks & Rewards) can provide a base to examine if outsourcing your IT may be beneficial and effective for your business.     


REASONS to outsource your Managed IT Services

  • Outsourcing is Budget Friendly – Cost Effective – Reduce & Control Operating Costs.
  • Would your business like to improve your and Your Employees’ Focus and Resources?
  • Would your business like to Reduce Labor Costs?  
  • Is your business finding it difficult to keep up to date with Routine Maintenance on Workstations and Servers?
  • Is your business finding it difficult to start or manage IT Projects?
  • Make capital available for other means in your business.
  • Reduce Security Risks.


RISKS involved with outsourcing Managed IT Services

Any time you hand over responsibilities for any aspect of your business you are inviting risk. Whether hiring a staff member or outsourced service, you may have lingering hesitations, such as, What are they supposed to do? Or Will they fit in with the company culture? Or Did I hire the right person?  


Some other risks that you may consider when outsourcing your Managed IT Services:


  • Loss of Control – Oversight
  • Confidentiality of DATA – entrusting someone to your company’s intimate practices may seem like a risk, but an Outsourced IT Service provider can also help protect your DATA from ending up in the wrong hands
  • Disaster Recovery – much like confidentiality, an Outsourced IT Service provider can mitigate and help to make a plan for Disaster Recovery
  • Some IT functions are not easily converted
  • Employee Morale
  • Your business may get locked into a contract


REWARDS of outsourcing your Managed IT Services

  • Acquire a Valuable Partner –  a committed Expert of Outsourced Managed IT that provides professional, objective and best practice advice along with keeping up with the most current technology trends.
  • Add to your In-House capabilities.
  • Little to no Human Resource (HR) Investment.  Hiring an employee hosts a staple of expenses from the hiring process, background checks and supplying a space to work to account for benefits, vacation, sick days, worker’s compensation, continued training, employee performance reviews, human resources, and of course, employee turnover.
  • Cost Savings.
  • Flexible to your Company’s changes in size, volume, and strategy.
  • Security – Keeping your Systems updated, leveraging Virus protection and proactively monitoring.
  • Predictable Monthly Budget.
  • Prevent Burnout of Yourself and Employees.


BONUS – Tips to Working with your Outsourced Managed IT

  • Clearly formulate and communicate goals and objectives of the business relationship
  • Have a Strategic Vision
  • Keep Open Communication


Managed IT Outsourcing companies have a lot of experience with different types of businesses and thus – a better understanding of a client’s expectations. This is the main reason why outsourced companies are able to be flexible with your requests and visions. They can even propose new ideas that can change your perspectives. Outsourcing companies see your existing infrastructure from a different vantage point and can customize a solution for your individual business needs.  


About Herstek & Associates, LLC

Herstek & Associates, LLC is a professional outsourced computer service company serving small to medium businesses in Luzerne and Lackawanna Counties in Northeast Pennsylvania (NEPA). Our specialties are network planning (network consulting), network projects, and ongoing network/computer maintenance. We pride ourselves in not only delivering the results you expect but also being knowledgeable, systematic, accountable, trustworthy and easy to work with. To speak with a Support Advisor about the the computer support provided by Herstek & Associates, LLC please call us at (570)779-4018 or contact us.

Outsourcing Updates

Keep Up to Date by Outsourcing

Updating your business software is one of your best protections against cyber-attack, but actually going through and running the updates is a task that often gets overlooked. Either they take too long, they pop up at inconvenient times, or you simply don’t know when an update is available. Do you have a plan in place to ensure all your tech is up-to-date, or are you flying by the seat of your pants?

Emergency updates are a killer

Just between us, most businesses update their software only when the repair techs come to fix a major breakage. The techs run the updates before they leave, then the systems sit there with ever-widening security gaps… until another breach happens and the techs are called back for another band-aid solution. Emergency only updates in a break/fix model are a great little earner for those techs, not so good for your uptime or budget.

Finding time for maintenance

To keep your business up and running securely, you need someone who lives and breathes updates. They’ll need to have top tech skills so they know when and how to apply all the patches, and how to make sure all your other tech is playing nice (and do it all after-hours). If you have an in-house IT specialist, you’re set – and they should already have an update plan. But if you don’t have a qualified IT team member, outsourcing to managed services is the perfect solution. You get highly skilled technicians remotely applying your network updates after hours. It’s also a great alternative when your in-house IT team is overloaded and has no time left for routine maintenance. We’re able to partner with your existing techs to take care of the small tasks, leaving them free to focus on bigger initiatives.

What else needs to be checked?

Beyond running security patches, it’s important to keep your business moving forward. Here are a few areas our techs look at as part of managed services:

Hardware health: The last thing you want is days of downtime after a piece of hardware dies a spectacular death, dragging other components down with it. By not staying on top of your hardware health, you’re opening yourself up to lost productivity, lost income and unknown delays. Our managed services can assess and replace components before they break. If suitable, we’ll also save you money by recommending (and helping) you move to a cloud solution, so you can access your data with inexpensive hardware like tablets.

Operating system expiry: While it’s great that you have a preferred OS, keeping it after the manufacturer ceases support can leave your business wide open for attack. It’s simply not a good combination. Our managed services technicians will advise you of any changes coming up for your OS, and suggest the best upgrade for your needs.

Legacy programs: Updates to your software have the potential to disrupt older programs, either resulting in errors, slow performance or even downtime. With technology advancing so fast, we often find additional requirements with an update, such as extra processing power, memory or graphics. Our technicians always make sure to check for compatibility as a whole before running an update.

Staying on top of your maintenance and upgrades can be a huge challenge for small business. Outsourcing to our managed services can help more than your budget – call us today at 570-779-4018.

New ‘KRACK’ Wi-Fi Security Issue: This Affects All of Us

The invention of Wi-Fi has been a science fiction dream come true. We can use our laptops anywhere in the house, our phones are using home internet instead of sucking down our cellular data, and our gadgets are all communicating. It’s essentially the backbone of the smart tech boom for home and business alike. Most networks are password-protected with an encryption called “WPA2” and this has been safe and secure, until now.

Recently, a security flaw called KRACK was discovered that allows hackers to break into Wi-Fi networks – even the secured ones. Your laptop, mobile phone, gaming console and even your smart fridge are possibly vulnerable as a result.

How KRACK works: The Key Reinstallation AttaCK isn’t a problem with your device or how it was set up. It’s a problem with the Wi-Fi technology itself. The attack gets between your device and the access point (eg router) to reset the encryption key so hackers can view all network traffic in plain text. Since we rely on Wi-Fi so much, this might mean hackers have a front row seat to your credit card numbers, passwords, chat messages, emails, photos and more.

NOTE: The hacker must be in physical range of your Wi-fi to exploit this flaw, it doesn’t work remotely like other attacks we’ve seen recently. Given most Wi-Fi ranges extend well past your own home/business, this is small comfort, but important to know.

How to protect yourself

Run your updates: Software updates are being released which fix the flaw. Microsoft has already released one for Windows, Apple has one coming in a few weeks. Take a few minutes to make sure you’re up to date with all your patches on any device that uses Wi-Fi (your smartphones, laptops, tablets, PCs, game consoles, etc). Unfortunately, some devices may be slow to get an update, or if they’re older, may not get an update to fix this issue at all. If possible, consider using a cabled connection on those older devices or upgrade to one with support.

Be very careful with public Wi-Fi: While your local business center, library or school campus has expert IT professionals keeping guard over your security, it’s a very different matter at your local coffee shop. It’s unlikely small locations such as this will be on top of security patches. Remember, a hacker exploiting this flaw only needs to be in the same Wi-Fi area as you, so be careful you don’t give them a dollop of private information with their coffee.

Check your browser security: Before sending anything secure over the internet, check you’re using a HTTPS site. You’ll know these by the little padlock you see next to the URL, and the address specifically begins with HTTPS. Major sites like Facebook, Gmail and financial institutions already use HTTPS.

If you need help updating your devices, or want us to check if you’re safe, give us a call at 570-779-4018.

better business owner

3 Tech Tips to Make You a Better Business Owner

There’s no doubt about it, business can be tough! You’re juggling employees, customers, suppliers, stakeholders…the list is endless. You’re also operating in a competitive, high-tech economy that keeps trying to speed ahead without you. It’s no wonder you’re craving ways to get ahead of the competition, cut costs, boost productivity and dreaming of a vacation. Here are 3 tech tips that will make your life easier – and maybe get you closer to that ‘World’s Best Boss’ mug.

Consider a commuting policy

With better technology and faster internet connections, remote working isn’t just a possibility now, it’s an expectation. Clearly, not for every job (virtual burgers anyone?), but there are a lot of computer tasks in your business that could be done from home. Even if you offer a split week with 1-2 days at home and the remainder in the office, this can be a huge boost to your productivity.

From your perspective, remote employees can be more efficient without the distractions of yet another birthday sing-along, they have fewer absences and stay in the job longer. From the employee perspective, they don’t need to waste time commuting, get their work done faster, and generally feel happier and healthier.

Don’t cheap out on technology

Unsurprisingly, a tech newsletter is advising you to invest in tech, but hear us out. Technology is rapidly becoming the backbone of most businesses, yet we still see people who try and get by with the bare minimum investment and maintenance. And by ‘see people’, we mean they’re our most frequent repair and data recovery clients.

When you take shortcuts with your tech you’ll always get higher failure rates, more downtime, and employees who can’t do their job even though you’re still paying them by the hour. When businesses keep old tech longer than they should, thinking of the immediate cost saving, they usually end up paying more in the long term.

Embrace the cloud

Many of your existing software packages have a cloud version, which would allow multiple people to access it at once and give added backup or synchronization benefits. Your remote workers, mobile staff, accountant or CFO can all view the same reports without anyone having the trouble of sending out separate copies.

Cloud technology is also perfect for notetaking and collaboration using software like Evernote or OneDrive. You and your employees can think of ideas while out and about, make a few notes on a mobile device, and have it all synced perfectly to your desktop when you need it. You can even scan in paperwork and have your entire filing cabinet in your pocket.

Your business tech can unlock multiple possibilities that will make your days run smoother, more profitable and put you miles ahead of the competition. Ready?

Give us a call at 570-779-4018 to make your tech work harder for you.

Feeling the Budget Pinch? Here’s How Managed IT Can Help Save Your Business.

When it comes to running a modern business, technology is always a growing line item in the budget. Costs seem to creep up every quarter, along with a new learning curve for simply keeping everything running along smoothly. It’s no wonder then that budget restrictions for tech were recently found to be a universal concern for small/medium business.

You’re balancing the outlay of maintenance with replacement, plus securing against a steady stream of threats – all while making sure every dollar gives maximum return on investment. It even sounds exhausting! What typically happens is the tech budget gets stripped to a bare minimum, hoping nothing unexpected pops up and everything keeps moving along nicely. After all, everything is working just fine and that money could make a real difference elsewhere… except as soon as an IT emergency strikes, that tiny budget is obliterated and you’re left to either limp along with insufficient tech or dip into another budget area.

Now imagine if budget wasn’t an issue. Imagine all your tech expenses were predicted and capped, and you got everything you needed without resorting to financial magic tricks. Sounds good, doesn’t it?

Put simply, that’s how a Managed IT Service works. It’s a service designed for businesses with a limited budget who don’t have time for tech issues. For a fixed price each month (which is no doubt less than you’re thinking), you get a team of IT technicians actively monitoring your systems in order to catch issues before they occur, repairing problems on the fly, and ensuring your business is always as secure as possible. Included as part of your Managed IT Service, you also get expert business consulting around the solutions you need now, which solutions will help you rapidly scale, and which technology you don’t need. All for one predictable, fixed price each month. It gets better:

You’ll reduce downtime and associated revenue loss.

Forget scrambling while systems are down, with Managed IT Services you’ll know which tech is failing and can proactively repair or replace before it impacts your business. Downtime is planned/minimized and your staff are working uninterrupted by tech drama.

You’ll skyrocket efficiency.

You’ve probably been responding to your IT events in ‘firefighter mode’, essentially dealing with problems as they arise and switching to new, improved tech only when you must. With Managed IT Services, problems are automatically reported and optimal solutions designed in advance. Even the small issues that have been slowing your business down and limiting progress come to light, ready to be solved for greater efficiency.

You’ll secure against data loss.

Whether you’ve been following the news and worrying about the next cyber-attack, or you’re working with confidential customer or proprietary data, your Managed IT Service has you covered. Our technicians secure your business against attack using the latest technology, full backups, software updates and leverage every drop of their know-how to keep your valuable data safe.

Learn more ways Managed IT Services can benefit your business – give us a call at 570-779-4018.

6 Brilliant Ways Managed Services Can Work For You

Wouldn’t it be great to know you could access the internet from every room in the house – including the outdoor entertaining areas? How about printing wirelessly from wherever you happen to be? Many homes are embracing the flexibility of having multiple devices and users, but with each new addition come increased headaches when trying to make it all work together. They know what experience they want, but actually assembling a complex network can be like trying to juggle a live, angry octopus!

Most people don’t realize just how complex their tech setup has become. Ask around and you’ll discover homes commonly have 4 mobile devices, 2 tablets, a desktop or laptop, a printer…plus a smart TV, media streamer, and a games console …ALL of which need access to the same secure internet connection, backup systems, and protection from digital threats. Yikes!

While businesses immediately default to calling in the tech experts to make sure their system works exactly the way they need it to, residential users haven’t had that option – until now. Our managed IT services can assess your unique needs and create the perfect solution for you –everything working the way you want and within budget.

Using managed residential services has the added benefit of providing one, predictable bill for every part of your technology services, including:

Advice and setup: Our experts love to talk tech and can help you make product decisions, plan and create your ideal network environment – building in all the parental controls and security your unique situation needs. They’ll even help educate your family on best practices, cyber safety, and common threats.

Remote support: Save time and energy if something goes wrong, our experts can securely log in to remotely diagnose and repair many issues – just let us know and we’ll take care of it.

Backup: You’ll never have to worry about losing all your personal files, photos, video and music if your device is broken or stolen. Our experts will make sure everything that’s important to you is backed up regularly.

Maintenance: While your devices are pretty durable, they still need regular maintenance and cleaning. This extends the life of your device greatly and has the added benefit of making it run like new again.

Security: Every device under your managed IT plan will be automatically monitored for security issues and updated regularly. Our tech experts will ensure your network is secure, protecting you and your family on autopilot.

Cloud: We’ll make sure you have access to all your files, no matter which device you’re on, giving you true digital flexibility and (a safeguard against forgetting homework!).

With new connected devices finding their way into homes each year, it’s more important than ever to ensure your network can grow easily, with security at all levels. Remember, it only takes one unprotected device to let the malware in, even something as innocent as a remote-activated lightbulb! Our managed IT services will free you from worrying about security and maintenance, while at the same time giving you the performance and flexibility your family needs.

Find out how Managed IT Services can help you by calling us today!

Contact us for you computer repair, network support and IT consulting needs.

Business Computer Services

Business Computer Services

Are you opening a new business, trying to plan your next technology move in your current business, or just tired of your present IT provider? Great! We specialize in business IT consulting and service!

It doesn’t matter if your company is one person or three hundred employees, we can provide a number of IT services to help you keep your business running smoothly. We aren't at your office to talk around the water cooler. We are there to get the job done and keep your business productive and secure at a reasonable price.

Business Class Hardware

  • Sales and Support
  • Desktops and Laptops - Mac and PC
  • Tablets and Mobile Devices - Droid and Apple
  • Servers - Microsoft, Linux, and Virtual
  • NAS (Network Attached Storage)

Email Setup and Support

  • Spam Control and Encryption
  • Exchange Server
  • Office 365
  • G Suite
  • Hosted Solutions

Backup and Disaster Recovery

  • Onsite Solutions and Storage
  • Offsite and Cloud Backup
  • "Instant Up" Disaster Recovery Solutions

Managed Services

  • Remote Monitoring and Maintenance
  • Patch Management for OS and Software
  • Managed Antivirus/Antimalware

Computer Networking

  • Internet Connectivity 
  • Phone Systems
  • Network Hardware 
  • Structured Cabling 
  • Network Security 

Wireless Systems

  • Hardware Sales and Support
  • Heatmapping and Analysis
  • Security Configuration
  • Guest Networks and Captive Portals

Virus, Malware, and Ransomware

  • Endpoint Protection Solutions
  • Malware Removal and Cleanup 
  • Data Recovery 

Custom Programing and Interfaces

  • Interfaces - Accounting, HL7, DICOM
  • Legacy - Foxpro, dBase, Cobol
  • Website and App

Cloud Solutions

  • Public 
  • Private 
  • Hybrid

Interested in our services? Download our price guide!


DarkHotel – Think that Hotel Wi-Fi is Safe?

Hotel Room

According to an article via abcnews: How Cyber Crime Gang Targets Travelling Executives Through Hotel Wi-Fi,for the past four (4) years, a group of cyber criminals have been hacking into business executives systems in methodical patterns across the Asia-Pacific region, never targeting the same person twice. Dubbed DarkHotel via officials, the information is procured via the intended victim being prompted to download  what appears to be a software update on the compromised Wi-Fi. Once downloaded, the victim remains unaware that their entire computer is now compromised, including any future keystrokes being recorded.

As dangerous as this story may appear, steps can be taken to provide a more secure connection while utilizing these hot spots. Simply employing a few extra security measures provided by your IT Consultant and employing monthly updates can help keep your valuable information secure.


Windows 10 Preview

I downloaded the new Windows 10 preview and took a peak.  The file copy and task manger are still there.  The start menu feels nice.  It it a little different then the windows 7 menu.  There is a mini version of metro (looks more like a windows phone screen) on the start menu.  I didn’t play with it too much but I didn’t mind it there.  The apps behave like normal programs rather then gobbling up the whole screen.  You can re-size them and and minimize them.  So far I am pretty happy with what I am seeing. The install still prompts you for a Microsoft account and to download and install apps you still need to be signed in.  Not my favorite thing but I guess it is true of all the app based software.

I will update after I have looked at it and installed some more software.