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Nonprofit NEPA – What do you do for computer service?

Is your nonprofit company calling for computer support only when things are broken? Are you calling an IT company at all?

IT can be challenging even for larger nonprofit organizations. Many places have older equipment but have a high demand to use new software. Some do not have computer savvy staff to take of the mundane computer tasks. Most appear to have a high employee turnover. A few desire secure remote access. All have sensitive client info that needs to be kept private. All of these things require cybersecurity to be high on the list of priorities as they all present opportunities for hackers and evil doers to gain access.

It is all too expensive to worry about, right? And who would want to hack our small company? You would be surprised. On both counts. Even Non-Profits can get HIPAA Fines. You can still be held accountable for your client’s data loss.

Cybersecurity and IT can be affordable. You may not be a “for profit” business, but you are still an organization that needs to have a secure and efficient computer system. There are many budget-friendly ways to accomplish this for nonprofit companies.

  • Free hosted email
  • Free spam scanning and encryption
  • Low-cost hardware and software options
  • Open source software solutions
  • Donated or Recycled hardware
  • Monthly service or all-inclusive plans that are easier to budget

These are only some examples. If our years of experience working with NPOs has taught us anything, it is each organization is unique and may benefit from different solutions.

Let us take a look at your current setup and see if we can offer some cost-effective solutions to get your nonprofit on the right track.

 

6 Simple Tips to Protect Your Customer Data

As cyber-attacks continue to make headlines, hackers are exposing or selling customer data files in record numbers. But just like with any threat, there are actions you can take to minimize risk and ensure your business retains a positive reputation among customers.

  1. Stop using the same password on repeat. Set a mandate for all staff that passwords must be unique for each user and for your workplace. That means it can’t be remotely like the one on their home PC, tablet or online banking. Passwords are hacked more than ever, so when you’re prompted for a password change, dig deep and really think about what goes into a hacker-proof password. If remembering them is a problem, consider one of the latest password management tools.
  2. Go on a shredding spree. How much sensitive data is being dumped into the recycling bin? Valuable customer data is often taken from the bins of small businesses and quickly sold or published. It’s not just good practice to shred sensitive documents, it’s the law. Take 5 seconds to run documents through the shredder or book in the services of a secure shredding company.
  3. Ditch the accounting spreadsheets. Still using an Excel doc for all your number-crunching? Besides making your accountant’s job harder (and more expensive), you’re opening your business to a massive range of vulnerabilities. Even with password-protection, spreadsheets aren’t designed to safeguard your financials or those of your clients. Upgrade to a proper accounting solution with built-in customer data protections and security guarantees.
  4. Train staff explicitly. You can’t rely on common sense because what you think is a given might be news to someone else. It can be extremely beneficial to hold special data-safety training sessions once or twice a year as a reminder, as well as take the time to induct new staff into the way things are done.
  5. Limit access to data. Just like the bank manager who guards the keys to the vault, you can limit who accesses your data. Revoke employee access as soon as they leave your business for good, and set rules around who can access what – and when. Do they need access to sensitive information while working from home? Should they be able to change the files, or only view them?
  6. Keep your software updated. Possibly the most preventable hack, having outdated software can be an open invitation for cyber-criminals. They look for known weaknesses in business software and waltz right in. While the nagging pop-ups and reminders to update can feel like a selling ploy, they’re actually helping your business to stay in the safe zone. Updated software gives you protection against new viruses and hacking techniques, plus closes off those nasty weaknesses.

If you would like to make sure your business is secure from data breaches, give us a call!

4 Simple Tips to Keep Your Internet Banking Safe

Online banking has boomed in the past few years to become the new norm. Branches are out and apps are in. Half the time when you visit a branch, you’re steered towards a computer for a DIY transaction – with optional assistance. But is internet banking really safe? You’re always told to keep your financial details private, but now also to jump on board the online banking train – talk about a push/pull scenario! The good news is you CAN bank safely online with a few simple precautions.

Always type in the website address

Many attackers will attempt to trick you into clicking a fake link to your bank website. Usually sent as a ‘phishing email’, they’ll claim there’s a problem and ask you to click through to your bank and correct it ASAP. The link points to a fake website that looks almost exactly like your real bank site and is recording your private account info. You can avoid scams like this simply by accessing your bank by manually typing in the website or using a bookmark.

Avoid public computers and networks

Jumping onto a PC at the library or mall might seem like a quick and easy way to check your account, but public computers are often targeted by scammers. In just a few moments, they can install keyloggers to record usernames, passwords and other private data, then sit back as all future user details are emailed to them. The same problem applies with free, unsecured Wi-Fi. You’re better off using an ATM or a data-enabled smartphone.

Use a strong password with 2- factor authentication

Create a unique password for your online banking, something you’ve never used anywhere else. Mix up words, numbers and symbols to create a complex password that can’t be guessed easily. Avoid giving attackers a head start with data they can find on Facebook, like kids names, pet names, birthdates, etc and really think outside the box. And of course, never write it down anywhere near your wallet, phone or computer. If remembering is likely to be an issue, you might like to consider a secure password manager app. Many banks will also help boost your security with two-factor authentication, sending random codes to your phone (or a special LCD device they provide) to verify any activity.

Check page security before entering data

Finally, take a micro-second to spot the small padlock icon before you enter any data. You’re looking for a padlock appearing as part of the browser itself, not just an image on the webpage. It will be either in the bottom corner or next to the URL. The address will also start with httpS:// instead of http://. If you don’t see these things, the page is NOT secure and you shouldn’t log in.

6 Brilliant Ways Managed Services Can Work For You

Wouldn’t it be great to know you could access the internet from every room in the house – including the outdoor entertaining areas? How about printing wirelessly from wherever you happen to be? Many homes are embracing the flexibility of having multiple devices and users, but with each new addition come increased headaches when trying to make it all work together. They know what experience they want, but actually assembling a complex network can be like trying to juggle a live, angry octopus!

Most people don’t realize just how complex their tech setup has become. Ask around and you’ll discover homes commonly have 4 mobile devices, 2 tablets, a desktop or laptop, a printer…plus a smart TV, media streamer, and a games console …ALL of which need access to the same secure internet connection, backup systems, and protection from digital threats. Yikes!

While businesses immediately default to calling in the tech experts to make sure their system works exactly the way they need it to, residential users haven’t had that option – until now. Our managed IT services can assess your unique needs and create the perfect solution for you –everything working the way you want and within budget.

Using managed residential services has the added benefit of providing one, predictable bill for every part of your technology services, including:

Advice and setup: Our experts love to talk tech and can help you make product decisions, plan and create your ideal network environment – building in all the parental controls and security your unique situation needs. They’ll even help educate your family on best practices, cyber safety, and common threats.

Remote support: Save time and energy if something goes wrong, our experts can securely log in to remotely diagnose and repair many issues – just let us know and we’ll take care of it.

Backup: You’ll never have to worry about losing all your personal files, photos, video and music if your device is broken or stolen. Our experts will make sure everything that’s important to you is backed up regularly.

Maintenance: While your devices are pretty durable, they still need regular maintenance and cleaning. This extends the life of your device greatly and has the added benefit of making it run like new again.

Security: Every device under your managed IT plan will be automatically monitored for security issues and updated regularly. Our tech experts will ensure your network is secure, protecting you and your family on autopilot.

Cloud: We’ll make sure you have access to all your files, no matter which device you’re on, giving you true digital flexibility and (a safeguard against forgetting homework!).

With new connected devices finding their way into homes each year, it’s more important than ever to ensure your network can grow easily, with security at all levels. Remember, it only takes one unprotected device to let the malware in, even something as innocent as a remote-activated lightbulb! Our managed IT services will free you from worrying about security and maintenance, while at the same time giving you the performance and flexibility your family needs.

Find out how Managed IT Services can help you by calling us today!

Ransomware

How Much Could A Ransomware Attack Cost You?

Have you ever thought about how much your data is worth? Information is possibly the most valuable part of your business – there’s your client database, accounting software and inventory management, and of course, any intellectual property you may own. When the ransomware, WannaCry, tore through the world recently, many businesses were suddenly forced to re-assess the value of their data: was it worth saving, and what would be the deeper cost of the attack?

Most ransomware attacks cost $150-$600 to get your files released, but that’s only IF the cyber-criminals honor the payment and actually give you the decryption key. Meanwhile, new client calls are still coming in and you may find yourself unable to operate with your systems down. Paying the ransom or restoring from an unaffected backup seems like a quick fix, but it doesn’t end there. There’s still the downtime involved to restore all your data – possibly days – and that’s a lot of lost productivity. Plus, if word gets out that your data has been compromised, you may find confidence in your business plummets and your existing clients head elsewhere. That $150 ransom may end up costing well over $150,000!

Prevent Ransomware Attacks on your Business

Keep your systems up to date: WannaCry took advantage of a flaw in older versions of Windows, one that was since patched by Microsoft. But to be protected, businesses had to be up to date with their patches AND be running a supported version of Windows. Delaying patches and updates puts your business at risk – we can help you update automatically.

Lock down employee computers: Very few staff will require full administrator access to your business network. The higher their level of permissions, the more damage a person can do – either accidentally with a whoopsie click, or by inadvertently installing malware. By locking down your employee computers, you have a better chance of containing a malware attack to non-vital systems. Our experts can design an access management plan that gives you best of both worlds: flexibility PLUS security.

Educate your workplace: Most employees believe they’re being cyber-safe but the reality is quite different. Many malicious links and embedded malware have become hard to spot in an instant – which is all it takes to click and regret. We can work with your staff to establish procedures around checking links for authenticity before clicking, awareness around verifying the source of attachments, and the importance of anti-virus scanning. We’ll help get the message through!

Have a solid backup plan: When ransomware hits, a connected backup = infected backup. Unfortunately, synced options such as Dropbox immediately clone the infected files, rendering them useless. The only safe backups will be the ones both physically and electronically disconnected, with systems designed to protect against attacks like this. Our experts can set you up with a backup system that makes recovery a breeze.

Be proactive: The best way to avoid the financial cost of a ransomware attack is to prevent it from happening in the first place. Remember, many businesses were able to watch WannaCry from the sidelines, completely unaffected and seizing opportunities while their competitors were down.

Our managed services can help protect your business against the next cyber-attack.

Call us today!

Dropbox Reasons

Does Dropbox Make Sense For Your Business?

It seems so easy! Drag your files into a Dropbox folder and you’ve got yourself a file sharing system that brings your business in line with modern expectations. But then again, maybe not.

Dropbox has grown to become one of the main file sharing and cloud storage solutions of choice, with a core simplicity that’s hard to deny. But for business, that simplicity comes with a catch. In some cases, sticking with the familiar blue box can provide good value, and of course, it never hurts when your staff already know how to use your software. In other cases, you’ll need to consider alternatives designed to meet your needs more explicitly.

When Dropbox is a Good Choice

Micro-sized: If your business is small with no more than a handful of employees (or none);

No sensitive information: This includes accounts, customer details, vendor, staff or proprietary data; plus

Nobody ever accidentally deletes anything: Dropbox is a syncing service, which means when a file is deleted, it deletes it from all machines. While the file is recoverable from the Dropbox website within 30 days, by the time you notice it’s missing, it might be too late.

If you’re thinking those attributes sound more like a fictional business, you’re not far off. Somehow, Dropbox’s popularity in the consumer sphere has snuck into business environments, despite the risks. Key amongst these is the fact that Dropbox is designed for syncing, NOT backup. This means while your data is sprawling across all connected devices, it’s a mirror of the source only – when you delete or change the original file, the Dropbox version immediately syncs with it. In some cases, this can spread malware between your connected devices and put all of them at risk.

Your business also misses out on important security controls, such as user-level access control and password protected links. Rather like a free-for-all, the shared files are sitting there available to anyone with either a connected device or an unsecure weblink. You’ll also miss collaborative editing, losing out in productivity and data resilience as multiple employees overwrite each other simultaneously, with no record of who even opened the file, let alone changed it.

If Dropbox makes sense for your business, there’s no reason to change. But if it’s clearly not a good choice for you, there are multiple corporate grade syncing solutions. These are designed for business with security, encryption and collaboration controls built in. Rather than the easiest solution which may pose a risk to your business and digital security, consider implementing a scalable solution that meets all your needs.

Call us at 570-779-4018 to discuss syncing solutions for your business

Spring Cleaning For Your Computers!

Spring is in the air here in NEPA! April is right around the corner. It is starting to warm up. You can feel the power of the spring sun. I can’t wait until it is in full swing so we can open the windows and breath the fresh air. However, before that happens, you should take care of all your computer issues so that you aren’t stuck inside recovering from computer system problems!

 

Spring Cleaning For Your Computer Systems!

When was the last time your computers were physically cleaned inside? Dirt and dust can accumulate on fans and filters causing poor circulation and increased the average temperature inside the computer and laptop case. Heat is the enemy of computers. It can cause odd issues like the PC acting peculiar, programs closing unexpectedly, slow performance, and shorten the life of your computer hardware. It is one of the main causes of unexpected computer system failure.

How about the system software and Windows or Mac OS (operating system)? When was the last time you had a thorough checkup? You need to keep your PCs and servers up to date so that security holes can not be exploited. Reviewing your current security system to find out if there are any more steps you need to take is a great idea as well.

Does your network or wireless need any firmware patches, system updates? Or maybe it is time to consider an upgrade due to aging equipment.

Our Spring Cleaning Service

  • Internal Cleaning – Remove dirt and dust from filters, fans, and physical surfaces
  • System Update – Patch the windows or mac OS to the latest version
  • Software Update – Patch all software to the latest version
  • Security – Make sure your security system is up to date and working properly and review possible network security holes
  • Network and Wireless – Update to the last software and firmware and review for possible hardware upgrades
  • Battery Backup – Verify they are working properly and replace if needed
  • Software Backup – Verify your backup software is working, up to date, and review your disaster recovery plan
  • Storage Needs – Review the data and programs that you still use and remove the ones you don’t

Each customer is unique so the cost will depend on your system size and configuration. Please call (570) 779-4018 for a free estimate.

Our pricing information can be found on our service pages.

Take 20% OFF Spring Cleaning until April 7th!

Call (570) 779-4018 to schedule an appointment before they are all taken!

Spring Cleaning! Time to freshen up your computers!
Spring is on the way!! Our soon to be Tech deep in thought.

You can afford security in your business!

I hear it all the time. We are only 5 users. I can’t afford security. Why would someone try to hack into our firm? What we have works just fine.

Hopefully, you have never had to rely on your home or car insurance but there is a reason for it. Think of taking steps protect yourself from cyber criminals as insurance. It is MUCH more expensive to recover from an attack. Beyond the time spent for a professional to help you or paying the ransom, you may be liable for your employees and customers data.

You need security

You need security to protect you, your clients and your business.

The trend of malware being directly targeted at small business continues to grow. 2016 was the year of ransomware and 2017 is shaping up to be worse. Small business has the most to loose. You are the most likely to pay. You are becoming their favorite target.

You can do something about it!

Here is a sample quote for a five user single location office with a local file server. This assumes that there is a basic network, PCs and a server in place.

Some of the items in the list could be optional depending on your current office configuration.

pfSense® Security Appliance $225.00
Wireless Access Port AC $130.00
8 port “smart” switch $70.00
Miscelanous patch cables and parts $50.00
Install and security configuration $500.00
Total $975.00

Opt in for our Gold level service for $50 a month per workstation and $150 a month per server and receive:

  • 24/7 Network Monitoring
  • Daily Backup Monitoring
  • Patch Managment (Your systems, router, and programs always up to date)
  • Year-End Technology Review
  • Monthly Audit and Tune Up
  • Endpoint Software Included (Anti-virus and Anti-malware)
  • Cloud File Backup up to 250 GB
  • 4 hour Guaranteed Response
  • Next Business Day Guaranteed On-site
  • Hourly rate reduced 20%

 

This configuration would last years and you gain the following:

  • High-speed secure wireless with expandable coverage and a secure guest wireless and captive portal option
  • High-speed VOIP (Voice over IP) friendly router and firewall that is much faster, flexible and expandable than a consumer class option
  • Snort IPS/IDS (Intrusion Protection/Intrusion Detection) that can be custom configured
  • Multi-level malicious website protection and website content control
  • Endpoint Security from Avast and AVG
  • Easy to configure site-to-site and remote VPN configuration so you can access your files from home

This is just an example. Depending on your demands and how secure you want to be, we may need to modify this to fit your requirements.

Give us a call at 570-779-4018 to discuss your options!

 

5 Undeniable Reasons Your Business Is Ready for Professional Network

Way to go! Your business has grown at lightning speeds and you’ve been adding new workers and computers along the way. Now that you’re sure everything is on track to succeed, it’s time to level up your network to a robust, scalable setup.

Why? Here are the top 5 reasons to call in the networking professionals today:

Speed: They say time is money, but time spent waiting for a large file to transfer person-to-person or across a bottle-necked system is torture. As a small business this lost time was negligible, but as your business has grown, so has transfer time. While it may only be 5 minutes a day to start, with roughly 260 work days in a year, that 5 minutes a day turns into 21 hours. It all adds up. Unfortunately, the impact of this lost time reaches well beyond the time taken to pass a flash drive around the office or queue up downloads from the internet – it’s a break in workflow and concentration that can almost double the time off-task.

Efficiency: Almost every business requires employees to share digital files. Until now, you may have gotten by with a simple setup and minimal security, but as your workforce has grown, so has your network load. Each computer, storage drive and device adds further burdens onto your network, resulting in a slower transfer, errors, time off task, and even faster hardware failure. A professional network design will give your employees a central file storage location, with the added benefit of auto-saving and backups. No more losing hours of valuable effort or surprise file corruptions, just a scalable, secure server with smooth and efficient transfers.

Collaboration: Employees often need to work together on the same documents. Previously, this required them to take turns, waiting until someone else was finished before the file was available. With a modern network setup, collaboration becomes an organic, profitable way to work. Employees don’t even need to be in the same physical location, opening up opportunities for remote collaboration.

Confidentiality: Every business needs to keep a few secrets. Whether they’re trade secrets or accounting data, you have complete control over who sees what. Your network professional will be able to establish a setup that meets your business’ unique confidentiality needs. Perhaps you’ll have the CEO able to see everything, sales staff can only see sales data, and accounting can only see accounts. Set your access controls based on name, department, role or go further and require passwords for certain folders.

Flexibility: Expand your connection flexibility with wireless networking for employees who are required to roam within the building, Virtual Private Networks (VPNs) for those working at home, or even docking ports for those who switch between locations. A professional network setup will always support the way your business works, both now and as you continue to grow.

Your business’ ability to securely share, store and transfer files will be one of the key contributors to continued growth. The speed, efficiency and flexibility you build into your processes now will save you time, money, and a whole lot of frustration. It’s time to celebrate how far your business has come by looking to the future, with a robust, scalable network that supports your vision.

Give us a call at 570-779-4018 to discuss your new network.

Four Simple Steps To Paperless

So your desk is buried in paper, your shelves are overcrowded with stacks of documents, and you’ve carved out just enough space for your keyboard, mouse, and coffee? It’s time to go paperless, not just for your own sanity, but to streamline the entire business. It’s the one move that saves time and space while gaining flexibility for your mobile workforce. When you’re ready to adopt paperless processes, consider these 4 steps:

  1. Leverage the cloud for storage and search: Documents can be uploaded, viewed and edited only by those with permission. Google Drive is the easiest tool to begin implementing paperless storage and collaboration, though Evernote and Microsoft OneNote are also strong contenders. No matter which you choose, you’ll be able to easily find files using search functions, and no longer need to remember whether it was filed by name, subject or category – just enter what you need and let the system locate it for you. Then simply update, share or email the file as required. No more filing cabinets or archive rooms, just clutter-free workspaces, room to breathe, and possibly even lower overheads now that you could fit into a smaller office space. Digital files will also allow remote access, perfect for working on the go or telecommuting staff. Access files at any time using your secure login, on any device, from any location.
  2. Provide training across the board: Establish ongoing training to ensure all workers are up to speed with the new system and the way you’d like things done. This is the time to set standards for file and folder names, new collaboration norms and security protocols. Long-term adoption will require cooperation from workers at all levels of the business, and training for everyone will go a long way towards success.
  3. Scan necessary papers: The move towards digital files often requires a step back to scan necessary files into the system. Many of the office grade multifunction printers offer double-sided feed scanning, so you can quickly scan papers into the system and then dispose of the paper. Alternatively, you can obtain special scanning hardware like the Fujitsu Scansnaps. Any new paper documents can be scanned likewise, and even faxes can be set to accept digital files only. Each file will digitize to quite a small size, so running out of hard drive space shouldn’t be a concern.
  4. Prioritize backups: The best way to prevent file and document loss is to have a robust backup system, including a regular off-site backup. Treat your backups as a vital insurance policy, so that your files are readily available and intact if required. Use your backups to address any issues as soon as they arise and keep your new paperless files well-managed and secure.

Ready to go paperless? We can help. Call us today at 570-779-4018.